Sales Terms

The present Sales Terms and Conditions will apply between ASK PITER, S.L. (hereinafter, “GOODNOOB”), and whoever purchases any product through (“user” and/or “client”), named hereafter collectively “parties”.


Parties hereby agree that they will be ruled by these Sales Terms and Conditions as well as by the sales conditions of external vendors, those of which are accessible through (“Web”), and need to be, in any case, previously accepted by the client.


In case of modification of these terms by GOODNOOB, applicable conditions to each user will always be those accepted at the moment of the purchase.




User declares to be 18 or more and the legal capacity in order to purchase in the Web. User undertakes to respect the present Sales General Terms and Conditions.


Purchase through the Web is available worldwide.


GOODNOOB enables external vendor to offer and sell their products in the Web. Within each external vendor profile, you can access to their proper terms and conditions detail. GOODNOOB is not the purchaser neither the seller of any external vendor offered products, GOODNOOB acts as an intermediary. Therefore, the contract arising once the purchase of any product sold by an external vendor affects solely and exclusively the purchaser and the seller of said product. GOODNOOB is not part of that agreement, is not liable for anything related to the agreement, and does not act as vendors’ agent. External vendor is responsible for the selling of its products as well as for the offering of assistance in relation to purchasers’ claims, or in relation to any issue related to the agreement between purchaser and seller.


Web purchases are done following the steps described below:




  • Access the Web and its shop;


  • Once you find your desired product, click in the photograph or in “PURCHASE” in order to access to the products’ detail. Then, click “Add to cart”. If you want to continue shopping click over the following product you wish to add. If you want to finish shopping and validate your order, click “Finalize purchase”.



You may visualize products added to the cart. In your cart, you can modify the number of products or eliminate articles you don’t want. If you want to finalize the purchase, click over “Finalize purchase”.




– If you are a registered user, introduce your user name or email and your password, then click “Login”.


– If you are a new user, introduce your email and a password and click “Register”. Then, you will receive an email to the address provided in order to complete the register.




Delivery will be done attending to the users preferences:


  • Home delivery: it will be sent to the provided address


  • Picked up in external vendor shop: User can pick up the product in external vendors’ shop, following its instructions.


Confirmation and payment


In order to confirm and make the payment, you must check the following:


  • Billing details
  • Delivery address
  • Cart order
  • Order: Select payment mode. We accept credit and debit card. We only accept Visa, MasterCard and American Express.


Once you’ve checked this, click “I accept and agree Webs’ terms and conditions”. If you agree with all the information of your order, click “Make order”.




Once the payment is confirmed, you will be redirected to a safe connection. You must introduce bank details in order to continue.


You can choose the option “save card”. Consent to activate this functionality permits the appearance of auto-completed data in subsequent purchases, not being necessary to introduce data once you purchase, and it will be valid and in force for subsequent purchases. This functionality is offered by payment gateway entity; in no case will GOODNOOB save users card data. You may modify your cards, as well as revoke your data treatment consent at all time through the Privacy Policy.

You will simultaneously receive a response from the bank, indicating if your authentication petition is accepted or denied. In any case, no charge will be made in your account at that moment. Count charge will be done after the confirmation of the selected product(s) availability, to the expedition of your order from vendors’ store or shop.


Then, you will receive a first email that will confirm the registration of your order.


You will receive a second email informing that your order has been sent as well as receiving orders’ cost and detail.


You can follow your order in “My order”.




User expressly accepts electronic invoice issue, however user can indicate its preference to receive invoices in paper, sending an email to the following address xxxxxxxxxxx and we will send the invoice in said format to the billing address provided in the initial order.


Order reception


  • In accordance to each external vendor’s terms and conditions, each transport company will deliver the order to the delivery address provided when purchasing. In case of any doubt, you should contact the transport company of the external vendor.




Prices included in the Web are indicated in Euros including VAT. Prices are shown excluding delivery costs.


Product price will always be indicated once the user has completed the purchase cart, and the client will be informed of the final price of the purchase before validating the payment. Prices can change in any moment, but possible changes will not affect orders or purchases confirmed to the user.


Delivery costs will be recalculated at each moment while purchasing through the Web, and will appear at all times in the users’ cart, clearly differentiated to the products’ price.


User will be informed of the purchase final price, including transport, before validating the payment.




In case of lack of availability of some of the acquired products, GOODNOOB refers to the sales terms and conditions of each external vendor, committing GOODNOOB to enable communication between user and external vendor, to the extent possible. Notwithstanding the foregoing, GOODNOOB is not liable for the lack of availability or loss or damage in the delivery of products, being the external vendor solely liable for it.


In case purchase confirmation is not done due to lack of availability of total selected products, GOODNOOB refers to the sales terms and conditions of the external vendor in the same terms as in the precedent paragraph.


In case the agreement is not executed due to lack of availability of selected products, GOODNOOB refers and commits in the same terms as those collected within the present clause.




In relation to the sale products owned exclusively by GOODNOOB and not by external vendors, purchaser may withdraw the agreement within a 14 natural day period. Said term will count from the products’ delivery date.


User has the possibility at all times to renounce to the purchase, through the following means:


Sending an email to the following address [email protected], indicating the following information: personal data and address; order reference and acquisition date.


By means of users’ personal space in “My Account”.


Once we receive withdrawal notice, GOODNOOB will confirm its reception to the client sending an email.


In case user executes its return or withdrawal right, GOODNOOB will hold the reimbursement until receiving the products, or until the client presents prove of their return, whichever is first. Client will have a 14 period term to return the products.


When any of the established conditions is reached, GOODNOOB will reimburse the amount previously charged to the user, including delivery costs, in a period not superior to 14 natural days counting from the date it has the information of the withdrawal. Amount reimbursement will be done by the same payment means, unless user indicated expressly another way and it is agreed by GOODNOOB.


Likewise, user is informed that transport costs associated to the return will be assumed by GOODNOOB. Client will be liable for the devaluation in the goods as a result of the different use made by the user of the product.




GOODNOOB is not responsible for those damages that have their origin in the use of Internet (viruses, etc.…)


Equally, GOODNOOB is not liable for the damages of any nature that result or are related to the use of the product once acquired in normal conditions, included but not limited to unforeseen damages and/or damages caused by the user, for example making a bad use of the product causing damages to it.





GOODNOOB hereby grants a limited access and use license of the Web with the purpose of knowing the offered products and making the desired acquisitions. In no case this grants any right for the user to charge or modify Web contents without the express authorization from GOODNOOB.


This license does not permit any other use, particularly commercial, of the Web and its content (products, descriptions, prices, data, software, graphics, images, pictures, etc.).


All Web elements are GOODNOOBS’ or third authorized parties’ property, duly protected by the corresponding industrial rights and copyrights.




In order to learn GOODNOOBS’ data protection policy, please visit Privacy Policy.




If one or more of the present sales terms and conditions are void in relation to laws, regulation or by court or administrative decision, remaining terms will be valid and effective.


The fact that any party does not demand the application of one of the present clauses either permanently or temporarily, this cannot be considered in any case as a clause waiver.




These terms are governed by the laws of Spain and both you and we agree to submit to the non-exclusive jurisdiction of the Madrid courts.


These Sales Terms and Conditions were updated for the last time on October 10th 2018.


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